Privacy Policy

Welcome to Apartmani Špiro (“we”, “us”, “our”). We are a family located at Prilaz Moru 76, 21318 Mimice, Croatia, and have been serving guests for over 40 years.

At Apartmani Špiro, we are committed to respecting and protecting your privacy. As a small family-run tourist accommodation, we take great care in handling your personal data. Your information is processed only when necessary and in full compliance with the General Data Protection Regulation (GDPR).

For all privacy-related inquiries do not hesitate to contact us at:

2. What Personal Data We Collect and Why

We collect minimal personal data necessary to respond to your inquiries and to provide you with our services (tourist accommodation).

a) Information provided to us directly:

  • When you contact us (via email or phone): We may collect your name, email address, phone number, the content of your inquiry, and any other information you provide voluntarily. This data will only be used to respond to your inquiry.
  • When you make a booking: We collect the necessary information to process your reservation, such as your name, contact details, arrival and departure dates, number of guests, and any special requests.
  • When you physically arrive at our house: As required by Croatian law, we also need to collect additional details upon your arrival, including your date of birth, nationality, and travel document information. This data is used for legal guest registration through the Croatian eVisitor system.

b) Information collected automatically:

  • Website Usage (No Tracking): Our website does not use cookies or any tracking technologies to monitor your individual browsing activity. We do not collect personal data about your visit for advertising or analytics purposes.
  • Server Logs: Our web server may store standard log files, including IP addresses, browser types, ISP information, referring/exit pages, and date/time stamps. This data is used for system administration, security purposes, and to ensure the proper functioning of the website. The information is generally anonymized or pseudonymized and is not used to identify individual users.
  • Language Detection: Our website may detect your browser’s language settings to provide a localized experience. This feature does not collect or store any personal data.

We do not use social media plugins or embedded content that could collect personal data from your interactions with our website.

3. What we do with your personal data

We use your personal data for the following purposes:

  • To respond to your inquiries.
  • To process and manage your bookings and your stay with us.
  • To communicate with you regarding your booking.
  • To comply with legal obligations.
  • To ensure the security and proper functioning of our website.

In short, we use your data to ensure that your booking process is as smooth as possible, to fulfill legal requirements, and to make your stay with us comfortable and enjoyable.

We process your personal data based on the following legal grounds under GDPR:

  • Contract: When you make a booking, we process your data to fulfill our contractual obligations to provide you with accommodation services.
  • Legal Obligation: We process certain data to comply with Croatian laws, particularly regarding guest registration.
  • Legitimate Interests: We process data for responding to your inquiries and for website security based on our legitimate interests, provided these are not overridden by your rights and interests.
  • Consent: We rely on contractual obligations and legal requirements for processing your personal data, not on consent.

We do not process sensitive personal data unless explicitly required for booking or under Croatian law (e.g., information related to nationality and travel documents).

5. How we keep your data safe

We implement reasonable technical and organizational measures to protect your personal data from loss, misuse, unauthorized access, disclosure, alteration, and destruction. These measures include modern encryption methods and secure servers. Additionally, access to your personal data is limited to authorized personnel only, with other safeguards in place to prevent unauthorized access.

6. Disclosure of Your Personal Data (Third Parties)

We do not sell, trade, or rent your personal data to third parties. We may disclose your personal data in the following limited circumstances:

  • Legal Requirement (eVisitor): We are legally required to share certain guest information with the Croatian national tourist information system (eVisitor).
  • Service Providers: We may use third-party service providers for website hosting. These providers are contractually bound to comply with strict data protection standards and GDPR requirements.
  • Legal Authorities: If required by law or in response to valid requests by public authorities (e.g., a court or a government agency).

7. Your Data Protection Rights

Under GDPR, you have the following rights regarding your personal data:

  • Right of Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can request correction of inaccurate or incomplete data.
  • Right to Erasure (“Right to be Forgotten”): You can request deletion of your personal data, under certain conditions.
  • Right to Restrict Processing: You can request that we limit the processing of your personal data, under certain conditions.
  • Right to Data Portability: You can request to receive your data in a structured, commonly used, and machine-readable format, under certain conditions.
  • Right to Object: You can object to our processing of your personal data, under certain conditions (e.g., for direct marketing, which we do not do).
  • Right to Withdraw Consent: If processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at contact@apartmanispiro.com.

8. Cookies and Tracking Technologies

Our website does not use cookies for tracking user behavior or for advertising purposes. We do not use any tracking technologies that collect personal browsing data. We also do not integrate third-party trackers or advertising networks that collect data on your browsing activity.

Our website may contain links to other websites. This privacy policy applies only to our website. If you click on a link to another website, we encourage you to read their privacy policy, as their practices may differ from ours.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.

11. Complaints

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details above.

You also have the right to lodge a complaint with the Croatian Personal Data Protection Agency (Agencija za zaštitu osobnih podataka - AZOP) if you believe your data protection rights have been infringed. Website: Croatian Data Protection Agency - AZOP

12. Contact Us

If you have any questions about this Privacy Policy or our data protection practices, please contact us:

13. Last updated

This Privacy Policy was last updated on May 11th, 2025. We may update it occasionally, so we encourage you to check back periodically.

Back to the main page